Returns & Refunds
Last updated: July 4, 2026
1. Order Cancellation
If your order has not shipped, you may cancel it by contacting us at [Email] or [Phone]. Paid, cancelled orders are refunded to the original payment method.
2. Return Window
You may return most new items within 30 days of delivery. Items must be unused, undamaged, in resalable condition, and include all accessories and original packaging.
3. How to Return
- Contact us to start a return and receive instructions.
- Ship the item back (return shipping cost per policy below).
- Once received and inspected, we issue your refund.
4. Refunds
Approved refunds are issued to the original payment method, typically within 10 business days after we receive the returned item. Original shipping charges may be non-refundable unless the return is due to our error.
5. Defective or Damaged Items
If an item arrives defective or damaged, contact us within 7 days and we will cover return shipping and send a replacement or refund. Please inspect your package on delivery.
6. Used Bicycles
Used items are sold based on the condition described on the product page. Returns for used bikes are evaluated against the described condition; please review details and photos before purchasing.